Business Support

For total IT support, you can rely on Synetra Business Support to monitor, protect and support your IT infrastructure directly from the web. Our Business Support solution keeps your IT infrastructure up and running with proactive monitoring and alerting that allows us to resolve issues that prevent failures. 

The Business Support solution includes components that allow us to observe your network and place alerts and thresholds throughout, based on the way your business operates. We can even create an Alert Schedule, so that in the event of an IT issue, we contact the right person at a specified time via e-mail, pager or support ticket, for example.
Business Support also allows us to improve your business performance by identifying trends in network and asset usage. The full range of the Business Support solution includes: 

  • Patch Management
  • Scripting
  • Reporting
  • Trouble Tickets
  • Remote Control
  • Out-of-Band Management
  • Asset Management
  • Alerting
  • Monitoring
  • Policy Modules