Over the past few decades there have been massive shifts in many different areas of the technology sector. Storage has gone from tape to disk to solid and now to virtual, with obvious benefits along each step of the way. And as the technology has improved, the overall user experience has as well, with more attention being paid to design and accessibility.
One of the biggest changes right now is happening in the world of voice technology. A few years ago Voice over IP (VoIP) wasn’t much more than a novelty, but now even the traditional telecom companies are offering VoIP as their primary service. The lower cost, ease of maintenance, and simplified infrastructure requirements have brought higher quality, friendlier use and more advanced features to what used to be just a simple phone.
For the commercial user, VoIP technology has opened the door for Unified Communications, which when delivered via the cloud, has tremendous benefits for all levels of business, including:
- Flexibility and Scalability: For businesses with multiple locations, telecommuters, or mobile workers, hosted UC offers a simple means of keeping all workers united on a single system, with no complications when it comes time to add additional users or locations.
- Customizable features: With UC you can get whatever features you need without paying for what you don’t need. A la carte pricing and customizable software makes what was either impossible or prohibitively expensive 10 years ago a simple, affordable option today.
- Simplified Integration: When any system is onsite, trying to integrate new technology and legacy equipment creates problems and headaches. With hosted VoIP, a seamless infrastructure is maintained offsite, keeping complications far away from interrupting your productivity.
Have you added a hosted voice system to your business? What benefits have you seen?